Frequently Asked Questions

Ticket delivery options vary based on event organizers. Review available methods during checkout.

• Email Delivery/Instant Download
• Electronic Transfer
• Mobile E-tickets
• FedEx Shipping
• AXS Mobile ID
• Near Term Special Delivery
• Local Pickup
• Will Call

Yes, all ticket purchases are guaranteed for on-time delivery.

Certainly, tickets can be purchased anytime before the event. However, it's recommended to buy early for the best selection, as last-minute purchases may have limited availability.

Yes. All tickets purchased in the same order are guaranteed to be side by side unless the listing clearly states otherwise.

No. SoldOut.com does not charge surprise service fees. The only additional charges at checkout are taxes and delivery, if applicable.

Absolutely, all tickets are transferrable and do not require identification for entry unless otherwise stated.

We accept: Major credit and debit cards (Visa, Mastercard, AmEx, Discover), PayPal, Apple Pay, Amazon Pay, and Affirm.

Yes! Flexible installment options are available through Affirm at checkout.

Promo codes can be entered during the payment step of the checkout process.

All sales are final. Orders cannot be canceled or exchanged once confirmed. However, tickets can be transferred if your plans change.

All sales are final, even in cases of user error. If this happens, contact us — we'll try to help, but refunds are not guaranteed.

Contact our support team immediately. We'll update your info to ensure you receive your tickets.

Ticket delivery depends on the event and seller. You’ll see available options at checkout. Common delivery types include:

• Email Delivery / Instant Download – PDF sent to your email
• Mobile Transfer – via Ticketmaster, AXS, or other platforms
• Mobile Ticket – scanned directly from your phone
• FedEx Shipping – physical tickets delivered to your door
• AXS Mobile ID – accessible in the AXS app only
• Local Pickup / Will Call – picked up on-site at or near the venue
• Other 3rd party platforms – some venues’ tickets are accessible in unique ticket platforms

A Mobile Ticket is a digital barcode you access on your smartphone. Just open the ticket and have it scanned at the venue—no printing required.

No. Most venues accept mobile tickets. If your tickets are emailed as a PDF, we recommend printing them or saving them on your phone as a backup.

You’ll receive an email from Ticketmaster or AXS with a link to accept your tickets.
📩 Can’t find the email? Try searching for:

• “Ticketmaster” or “AXS”
• “Sent you tickets”
• “Accept your tickets”

Be sure to check spam or promotions folders. Still stuck? Reach out to our support team.

Delivery times may vary. Some tickets are available for instant delivery, while others have a delayed delivery based on the venue. All tickets will be delivered before the event. Please check the expected delivery timeframe listed during checkout.

Some tickets are delivered closer to the event based on venue rules. If the in-hand date listed on your confirmation hasn’t passed, your tickets are still on track. We’ll send them as soon as they’re released.

No. The delivery method is determined at checkout and cannot be changed. If you have special concerns, contact support—we’ll help if possible.

Yes—but only if your tickets haven’t shipped yet. If you made an address error, contact us immediately.

Yes. Contact support if you entered the wrong email. We’ll update it so your tickets are delivered correctly.

Yes. You can access tickets from your email or ticketing app on different devices, but only one barcode per ticket will scan. Make sure only one person scans each ticket at the venue.

Contact us. We’ll verify your order and work with the ticket provider to get you access.

No. Once tickets are transferred or downloaded, they’re fully valid for entry. Name matching is only required for Will Call or Local Pickup tickets, and we’ll notify you if that’s the case.

• E-tickets / Instant Downloads: PDF tickets emailed to you after purchase. You can print them or display them on your phone.
• Mobile Tickets: Digital barcodes accessed through your smartphone, often through a third-party app (e.g., Ticketmaster, AXS).

Seat numbers are hidden for privacy and fraud prevention. You’ll receive full details in your confirmation email.

These tickets may have a partially blocked view due to venue structures. If applicable, this will be clearly noted in the listing.

• GA: Grants access to a non-reserved section. First-come, first-served.
• SRO: Standing room only; no seating provided.

Prices are set by sellers and may be higher or lower than face value based on demand, location, or timing.

Yes. Use filters to sort listings by section, row, or price. Exact seat numbers are usually shown after purchase.

Some festivals require RFID wristbands instead of standard tickets. If required, your wristband will be shipped or available for pickup. Check your confirmation email for details.

Parking is only included if explicitly stated in the listing. If included, it will be listed in your confirmation email or delivered separately.

• Single-day: Entry for one specific date
• Multi-day: Access for multiple days or the full event

Double-check your confirmation email to verify coverage.

No. All sales are final once your order is confirmed. If your plans change, you can transfer or resell your tickets to someone else.

Unfortunately, no. All purchases are final—even in cases of user error. We recommend double-checking event details before completing your order.

You’ll receive a 100% refund, including taxes and delivery, if the event is officially canceled and not rescheduled. Refunds are processed automatically—no action is needed.

Your tickets will remain valid for the new date. Refunds are not typically issued for rescheduled events, but you’re free to transfer or resell your tickets if you can’t attend.

Yes. Optional ticket protection is available during checkout. If selected, you may be eligible for a 100% reimbursement of your ticket cost if you're unable to attend due to a covered reason. Full terms and conditions are provided at the time of purchase.

Refunds are typically processed within 7–10 business days after the cancellation is confirmed. You’ll receive an email once your refund is issued.

This is extremely rare—but if you’re denied entry due to invalid tickets, our 100% Buyer Guarantee has you covered. Contact us immediately and we’ll verify the issue and issue a refund.

No. We do not offer exchanges. However, you can transfer or resell your tickets if your plans change.

No. Refunds are not provided for lineup changes, opening act substitutions, or artist cancellations unless the entire event is canceled.

Yes. Every order is backed by our 100% Buyer Guarantee. If your tickets are invalid or you’re denied entry due to an issue with your order, you’ll receive a full refund.

• Guaranteed valid tickets for entry
• On-time delivery before the event
• Full refunds for canceled events
• Real human support 7 days a week

Yes. SoldOut.com is a trusted resale marketplace with millions of tickets sold. We work with verified sellers and partners, and we’re a proud member of the International Ticketing Association and the Better Business Bureau.

We work only with licensed ticket sellers and professional partners. All tickets are reviewed before delivery, and we have a strong track record of successful orders across major concerts, sports, and festivals.

Yes. We use secure checkout and encrypted payment processing to protect your information and prevent fraud.

• No surprise service fees at checkout
• Fast delivery on many orders
• Dedicated support team available 7 days a week
• Every ticket is backed by a 100% Buyer Guarantee

Absolutely. Our support team is available by phone or email every day. Whether it’s a delivery question, venue issue, or last-minute concern—we’re here to help.

You can reach our 24/7 customer support team by:

• Phone: +1 (866) 459-9233
• Email: Sales@SoldOut.com

Yes. Our team is available 24/7 to assist with anything from ticket delivery and transfers to event-day questions.

Just contact us. Our support team is happy to help with anything not covered in this FAQ.

We’re always looking to build great partnerships. Please email Partners@SoldOut.com, and someone from our team will reach out.

For all media or press-related questions, please email Press@SoldOut.com.

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