Frequently Asked Questions

Ordering Tickets

1. How will I receive my tickets?

Ticket delivery options vary based on event organizers. Review available methods during checkout.

• Email Delivery/Instant Download
• Electronic Transfer
• Mobile E-tickets
• FedEx Shipping
• AXS Mobile ID
• Near Term Special Delivery
• Local Pickup
• Will Call

2. Will I get my tickets in time for my event, especially if it's in 24 hours?

Yes, all ticket purchases are guaranteed for on-time delivery. Last-minute methods include Email Delivery/Instant Download, Electronic Transfer, Mobile E-tickets, AXS Mobile ID, and Near Term Special Delivery.

3. Can I buy tickets right before the event starts?

Certainly, tickets can be purchased anytime before the event. However, it's recommended to buy early for the best selection, as last-minute purchases may have limited availability.

4. Can I purchase tickets as a gift?

Absolutely, all tickets are fully transferrable and do not require identification for entry.

5. Can I get a refund if I change my mind or can't attend the event?

No, our policy does not offer refunds for changes of mind or inability to attend. However, you can resell or transfer your tickets to someone else.

Ticket Listing Information

1. Are my tickets guaranteed to be next to each other?

Yes, tickets purchased within the same order are guaranteed together unless otherwise stated. Seat numbers are not listed for privacy and security reasons.

2. What are "E-tickets" and "Instant Download" tickets? Do I need to print these tickets?

E-tickets and Instant Download tickets are delivered as a PDF file. Printing is recommended, although some venues may allow display on a mobile device.

3. What is included with my ticket purchase?

Ticket orders may include parking passes, special club access, Fastlane passes, and more. Details are provided in the seller's notes and on the order receipt.

4. What is considered "Obstructed View" or "Limited View?"

Obstructed or limited view tickets are labeled as such by the venue. Any obstructions are defined by the venue.

5. What is "General Admission"/"GA" and "Standing Room Only" /"SRO?"

GA and SRO tickets provide access to specified areas on a first-come, first-served basis. Seating is not reserved.

General Information

1. Do you have a guarantee to protect the purchaser?

Yes, there's a 100% Money-Back Guarantee covering various scenarios, ensuring the legitimacy of listed tickets.

2. Are you a legitimate company?

Yes, we are a legitimate business dealing only with licensed and registered ticket-selling companies nationwide. Soldout.com is a proud member of the International Ticketing Association and an accredited Business with the Better Business Bureau.

3. What if the event is rescheduled?

If an event is rescheduled, your tickets remain valid for the new date. Refunds are typically offered only if the event is canceled.