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Frequently Asked Questions - SOLDOUT.COM

Frequently Asked Questions

Ordering Tickets

1. How will I receive my tickets?

Ticket delivery options vary based on event organizers. Review available methods during checkout.

  • Email Delivery/Instant Download
  • Electronic Transfer
  • Mobile E-tickets
  • FedEx Shipping
  • AXS Mobile ID
  • Near Term Special Delivery
  • Local Pickup
  • Will Call

2. Will I get my tickets in time for my event, especially if it's in 24 hours?

Yes, all ticket purchases are guaranteed for on-time delivery. Last-minute methods include Email Delivery/Instant Download, Electronic Transfer, Mobile E-tickets, AXS Mobile ID, and Near Term Special Delivery.

3. Can I buy tickets right before the event starts?

Certainly, tickets can be purchased anytime before the event. However, it's recommended to buy early for the best selection, as last-minute purchases may have limited availability.

4. Can I purchase tickets as a gift?

Absolutely, all tickets are fully transferrable and do not require identification for entry.

5. Can I get a refund if I change my mind or can't attend the event?

No, our policy does not offer refunds for changes of mind or inability to attend. However, you can resell or transfer your tickets to someone else.

Ticket Listing Information

1. Are my tickets guaranteed to be next to each other?

Yes, tickets purchased within the same order are guaranteed together unless otherwise stated. Seat numbers are not listed for privacy and security reasons.

2. What are "E-tickets" and "Instant Download" tickets? Do I need to print these tickets?

E-tickets and Instant Download tickets are delivered as a PDF file. Printing is recommended, although some venues may allow display on a mobile device.

3. What is included with my ticket purchase?

Ticket orders may include various types, such as parking passes, special club access, Fastlane passes, and event admission tickets. Details are provided in the seller's notes and on the order receipt.

4. What is considered "Obstructed View" or "Limited View?"

Obstructed or limited view tickets are labeled as such by the venue. Any obstructions are defined by the venue, and tickets labeled obstructed will be stated in the seller's notes.

5. What is "General Admission"/"GA" and "Standing Room Only" /"SRO?"

GA and SRO tickets provide access to specified areas on a first-come, first-served basis. Seating is not reserved, and venues may label these tickets with numbers for inventory purposes only.

6. What is "Zone Seating"? Can I request a specific row or seat?

Zone listings allow the purchase of specific sections or rows. If unavailable, equal or upgraded seating is provided without additional communication.

Instant Download, Email, and Mobile QR Ticket Delivery

1. I need to print my tickets, but I don't have access to a printer. What should I do?

Use print shops or libraries, or your seller may print and mail tickets for an additional fee if time permits.

2. Can I present my e-tickets or instant download tickets on my smart device?

It's recommended to print tickets for entry. Some venues may accept mobile display, but it's best to have a printed copy as a backup.

3. When can I expect my tickets to be shipped?

Check your receipt for estimated ship dates. Tickets are guaranteed to be delivered in time for the event, backed by the 100% money-back guarantee.


1. How do I change my shipping address?

Contact us via email or phone with updated information. Changes are internal and won't reflect in your order purchases.

2. Will I have to sign for my FedEx package?

Yes, FedEx typically requires a signature. Make sure to provide a complete address to prevent delivery delays.

3. Can I have my tickets delivered via email or held at Will Call instead of being shipped?

Unfortunately, ticket delivery methods are specific to event organizers and cannot be changed.

Direct Transfer and Mobile Tickets

1. What is Direct Transfer?

Direct Transfer is a form of mobile entry, and instructions will be provided via email upon transfer.

2. How do I access my tickets via the MLB Ballpark App or SeatGeek?

Detailed instructions are provided for accessing tickets via the MLB Ballpark App or SeatGeek.

General Information

1. Do you have a guarantee to protect the purchaser?

Yes, there's a 100% Money-Back Guarantee covering various scenarios, ensuring the legitimacy of listed tickets.

2. Are you a legitimate company?

Yes, we are a legitimate business dealing only with licensed and registered ticket-selling companies nationwide.

3. What if the event is rescheduled?

If an event is rescheduled, your tickets remain valid for the new date. Refunds are typically offered only if the event is canceled.

4. Do you offer group discounts for large ticket purchases?

Group discounts are not guaranteed and depend on the event organizers. Contact our customer support to inquire about group rates for specific events.

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